News app throws error

[bege]

The News app v2.0.3 and v2.0.4 throw the error “Une error est survenue”. V2.0.2 works correct.

log_2026_05_31_07_19_09.txt (13,1 KB)

[rik]

@bege

Une error est survenue”

Originally the 7.5 announcement was released for all devices, rather than just for those on the 7.x series. The filter was later correctly applied. I am not sure if this caused the issue or not, but I can’t reproduce the problem you are seeing? If nothing else, you can “clear storage” from AppInfo for it to clean it up and check again.

[bege]

@rik

you can “clear storage” from AppInfo for it to clean it up and check again.

That was the first thing I did. It doesn’t help. Only uninstalling and installing v2.0.2. The update came from the iodé F-Droid repo.

[bege]

Any news about this issue?

[rik]

I haven’t heard of others reporting it. I thought your above message meant it was resolved by removal and install (using Preinstalled Apps I had assumed)?

[bege]

I had iodeOS 6.14 with News 2.0.2 on my device when the update to News 2.0.4 came via F-Droid. After clearing data did not help I uninstalled News and installed 2.0.3 via F-Droid - same issue. Only reverting to 2.0.2 via F-Droid solved the issue.

Meanwhile I updated iodeOS to v6.15 (still News v2.0.2). Also replacing the version installed via F-Droid by preinstalled apps keeps v2.0.2. So I wonder what the updates to v2.0.3 and v2.0.4 in F-Droid are for? You talked about iodeOS 7.x. Are the new versions not compatible with iodeOS 6.x?

I guess that there are not many users who use iodeOS on a Shiftphone 6mq. Perhaps those who do did not update News via F-Droid.

[rik]

Well honestly I am a bit confused. I have F-Droid set to auto-install updates so my v6.x and v7.x devices are all on News app v2.0.5 (released 5 June). So you don’t see that version available?

Maybe you are not on our F-Droid but instead upstream? I can NOT uninstall it from F-Droid, for example. You need to use “Preinstalled Apps” to uninstall default iodéOS apps instead.

[bege]

It is simple. I uninstalled the not working News app v2.0.4 via preinstalled apps and then installed v2.0.3 from the iodé F-Droid repo. That didn’t work either. Uninstalled v2.0.3 and installed v2.0.2 which works.

Meanwhile I updated to v2.0.5 from F-Droid which doesn’t work either. Uninstalled it and reverted to v2.0.2. Both ways, from F-Droid and preinstalled apps, work. (The latest iodeOS v6.15 still installs v2.0.2 from preinstalled apps.)

So v2.0.2 works, all following versions show the error.

Your devs should have got a SHIFT6mq from Shiftphone. Maybe they can reproduce the issue.

[bege]

@rik Do you have any news about this issue?

[rik]

No sorry, it is not reproducible by the devs, and seems there is some issue obviously with your setup, but to factory reset a device just for the news app seems a bit extreme

[bege]

@rik

I uninstalled the News app in preinstalled apps, rebooted, updated the system to v6.16 and installed the News app afterwards. Now News v2.0.5 came with the updated system - and still does not work.

I did the same with my second Shift6mq device which I use as a spare device when I am traveling. It has the same setup as the first device, only a few apps are missing. Here happens the same: the News app throws the reported error.

Did your devs try to reproduce the error on a Shift6mq with the latest system and it works correct? If so, I need information from your devs what has changed from v2.0.2 which works flawlessly to v2.0.3 which is the first version that throws the error. With respect to these changes your devs perhaps may have an idea what may be the reason for the error on my phones.

The documentation and FAQ can be displayed, the error is thrown in the news tab.

How does the app get the news? It is not amongst the apps with cloud messaging permission.

Attached you find a catlog excerpt of the app while the error occurred. If this is not enough, please, provide me a debug version that provides a verbose log.

log_2026_06_24_20_20_28.txt (22,5 KB)

[bege]

@rik

@bege

Attached you find a catlog excerpt of the app while the error occurred. If this is not enough, please, provide me a debug version that provides a verbose log.

[rik]

Vincent said there isn’t enough logging available to identify the issue.

But he also gave guidance to some others with a “Preinstalled App confusion” issue (related to ioDroid / F-Droid both with FP5 devices) that may help you:

iodéOS 7.7 - "F-Droid" -> "ioDroid"

@Turtle and @EthGahus I did hear back from Vincent that he can’t re-create it, but that the FP5 (and only the FP5?) has an issue with “Preinstalled Apps” confusion like this. He indicates there isn’t enough logging in the blocker for traces to be useful, unfortunately. But he does note that the Preinstalled Apps management uses the same process as the blocker (partly due to them both needing to run at the system level not just user level). Due to this, a trial to work around the problem is “to …

As the iodé app / blocker shares the same system-level process as Preinstalled Apps, resetting the iodé blocker (from within the app) and then again doing the Preinstalled App > remove > reboot > install > reboot may solve it?

[bege]

@rik This doesn’t help. Please, provide a debug version of the news app with verbose logging.

[rik]

Not certain if this will solve things, but possibly?

Various Issues with the Fairphone 5

Good news! Our lead developer has recreated the issue and that allowed him to better identify (and fix) the problems with “Preinstalled Apps”. It had to do a race condition / contingency issue between 2 system services getting started out of expected order in some cases (strangely common for the FP5 as noted but it technically could have happened on any device). The fix will be part of the next builds, 7.9 / 6.19.