Iode App login problem again!

Apps & Core Settings
1

Since 2-3 days I couldn’t login on my mobile. I’m a premium member and this is the 2nd time with this issue/problem. Error message is: No connection, issue to connect to the server, try again later. I have contact the support and followed the advice to change my PW. But this didn’t resolve my problem! And I tried to login with my username and registered e-mail. Both of these doesn’t work!

Device: Fairphone 5

OS: Iode 6.9 and Iode 7 beta. Both didn’t work!

Server problem or Iode acc problem ???

Need help please!

2

Have you tried resetting the app’s data and cache? Maybe that will work?

1 Like
3

Yes of course. And 10 times setting up a new PW. Trying to login with username and email. Nothing helped. Iodeos 6.9 and with iodos 7 beta on both the same issue.

4

iodé app
iodé app1224×2700 87.3 KB

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5

We passed this to the admin team. No reply from them yet but I am sure this will be a high priority to address as soon as they are able.

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6

Thank you a lot @rik. Let’s hope they fixed it soon! Thank you for your response and effort!

Greetings, Zekii

7

The support-team fixed the issue! I’m loved in :slight_smile:

Thank you all guys. Fast support. Awesome

For you all: 1+

Problem solved by Support!

2 Likes
8

A service restart was needed, but yes up and running again. Go forth and customize your block lists!

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9

Already done! Thank you all!

1+ support and for the community

10

Hi. Just subscribed to Premium service and getting the exact same issue, with a FP5 as well.

Is the fix done by the admins robust enough?

12

Iode app logged me off and I couldn’ login again!

Again the same login problem. Support team this is an server problem!

Screenshot_20251202-225624_iodé
Screenshot_20251202-225624_iodé1224×2700 141 KB

13

The service was down again, the server was out of space and needed to be cleaned up. But I understand it should be working again. Thanks for letting us know.

14

Since 13:00 i was able to login! Indeed, the server issue’s it could of course be happen. Let’s hope you can fixed it in future. But also thanks alot that you and your team fixed these problems very fast. You’re aesome.

1+

1 Like
15

Indeed @rik Confirmed by Iodé support.

Solved on my side. Thanks all.

1 Like