[Galaxy Note 10+] Fingerprint sensor problems

Hey there,

I recently bought a refurbished Samsung Galaxy Note 10+ with preinstalled iodéOS.

Even after several attempts, no fingerprint can be configured. I get the error message “Enrollment was not completed - Fingerprint enrollment did not work. Try again or use a different finger”.
It doesn’t work with other fingers either.

Via logcat I could only see the following in the logs:

01-25 17:18:59.978     0     0 I         : [0:fingerprint@2.1: 7181]  ib_set_booster qos_values[6] : 1
01-25 17:18:59.988     0     0 I [0:fingerprint@2.1: 7181] fps_qbt2000_ioctl: ENABLE_SPI_CLOCK
01-25 17:18:59.992     0     0 W         : [4:          tzlog: 1842] SW> FINGERPRINT commandId : 13
01-25 17:18:59.992     0     0 W         : [4:          tzlog: 1842] SW> Trustlet Fingerprint::Returning 0
01-25 17:18:59.993     0     0 W         : [3:          tzlog: 1842] SW> FINGERPRINT commandId : 12
01-25 17:18:59.993     0     0 W         : [3:          tzlog: 1842] SW> do_extra_control opcode : 75
01-25 17:18:59.995     0     0 W         : [5:          tzlog: 1842] SW> Trustlet Fingerprint::Returning 0
(...)
01-25 17:18:59.996     0     0 W         : [5:          tzlog: 1842] SW> FINGERPRINT commandId : 2
(...)
01-25 17:19:00.005     0     0 W         : [4:          tzlog: 1842] SW> Trustlet Fingerprint::Returning 0
01-25 17:19:00.006  6414  6414 D KeyguardClockSwitch: Updating clock: 17:19
01-25 17:19:00.017     0     0 W         : [4:          tzlog: 1842] SW> FINGERPRINT commandId : 3
(...)
01-25 17:19:00.036  6176  6682 I ActivityTaskManager: START u0 {cmp=com.android.settings/.biometrics.fingerprint.FingerprintEnrollFindSensor (has extras)} from uid 1000
01-25 17:19:00.036     0     0 I         : [4:  kworker/u16:6: 7086] samsung-abox 18c50000.abox: pm qos aud: 394000kHz
01-25 17:19:00.036     0     0 I         : [4:  kworker/u16:6: 7086] applying qos(22, 394000kHz): 394000kHz
01-25 17:19:00.038     0     0 I         : I[2:      swapper/2:    0] samsung-abox 18c50000.abox: abox_qos_request_aud(0xb00e, 1180000)
01-25 17:19:00.039     0     0 I         : [3:  kworker/u16:6: 7086] samsung-abox 18c50000.abox: pm qos aud: 1180000kHz
01-25 17:19:00.039     0     0 I         : [3:  kworker/u16:6: 7086] applying qos(22, 1180000kHz): 1180000kHz
01-25 17:19:00.040     0     0 I         : [7:         writer:30812] cs35l41 14-0040: cs35l41_main_amp_event PMU
01-25 17:19:00.043  6176  6682 W ActivityTaskManager: Tried to set launchTime (0) < mLastActivityLaunchTime (36345060)
01-25 17:19:00.045     0     0 I         : [4:         writer:30812] cs35l41 14-0041: cs35l41_main_amp_event PMU
01-25 17:19:00.045     0     0 I         : [7:         writer:30812] cs35l41 14-0041: cs35l41_pcm_mute mute=0
01-25 17:19:00.046     0     0 I         : [5:         writer:30812] cs35l41 14-0041: cs35l41_pcm_mute: Unmuted
01-25 17:19:00.046     0     0 I         : [5:         writer:30812] cs35l41 14-0041: PWR_CTRL1 = 0x1
01-25 17:19:00.046     0     0 I         : [5:         writer:30812] cs35l41 14-0041: PWR_CTRL2 = 0x3721
01-25 17:19:00.046     0     0 I         : [5:         writer:30812] cs35l41 14-0041: DIG_VOL_CTRL = 0x8001
01-25 17:19:00.046     0     0 I         : [5:         writer:30812] cs35l41 14-0041: GAIN_CTRL = 0x253
01-25 17:19:00.046     0     0 I         : [5:         writer:30812] cs35l41 14-0040: cs35l41_pcm_mute mute=0
01-25 17:19:00.047     0     0 I         : [5:         writer:30812] cs35l41 14-0040: cs35l41_pcm_mute: Unmuted
01-25 17:19:00.047     0     0 I         : [5:         writer:30812] cs35l41 14-0040: PWR_CTRL1 = 0x1
01-25 17:19:00.047     0     0 I         : [5:         writer:30812] cs35l41 14-0040: PWR_CTRL2 = 0x3721
01-25 17:19:00.047     0     0 I         : [5:         writer:30812] cs35l41 14-0040: DIG_VOL_CTRL = 0x8001
01-25 17:19:00.047     0     0 I         : [5:         writer:30812] cs35l41 14-0040: GAIN_CTRL = 0x253
01-25 17:19:00.047     0     0 I         : [5:         writer:30812] d-madera sound: RDMA1-0: 0x2: prepare
01-25 17:19:00.048     0     0 I         : [5:         writer:30812] samsung-abox-if 18c50510.abox-uaif: abox_if_hw_params_fixup: UAIF1: 32 bit, 4 channel, 48000Hz
01-25 17:19:00.048     0     0 I         : [5:         writer:30812] samsung-abox 18c50000.abox: find_config(ABOX SPUS ASRC1): ABOX SIFS0: 32 bit, 4 channel, 48000Hz
01-25 17:19:00.048     0     0 I         : [5:         writer:30812] samsung-abox 18c50000.abox: asrc_config(3, 0, 1, 48000Hz, 1, 48000Hz, 32bit, 0)
01-25 17:19:00.048     0     0 I         : [5:         writer:30812] samsung-abox 18c50000.abox: turn ABOX SPUS ASRC1 on
01-25 17:19:00.049     0     0 I         : [7:         writer:30812] samsung-abox-if 18c50510.abox-uaif: abox_uaif_trigger[P](1)
01-25 17:19:00.049     0     0 I         : [7:         writer:30812] samsung-abox-rdma 18c51100.abox-rdma: abox_rdma_trigger[1](1)
(...)
01-25 17:19:00.073  6071  7181 I chatty  : uid=1000(system) fingerprint@2.1 expire 27 lines
01-25 17:19:00.082  6071  6071 I chatty  : uid=1000(system) fingerprint@2.1 expire 3 lines
(...)
01-25 17:19:00.116  6176  6243 I ActivityTaskManager: Displayed com.android.settings/.biometrics.fingerprint.FingerprintEnrollFindSensor: +78ms
(...)
01-25 17:19:00.216     0     0 I [0:fingerprint@2.1: 7181] fps_qbt2000_ioctl: ENABLE_WUHB
01-25 17:19:00.216     0     0 I I[0:fingerprint@2.1: 7181] fps_qbt2000_wuhb_irq_handler: gpio state : 0
01-25 17:19:00.216     0     0 I I[0:fingerprint@2.1: 7181] fps_qbt2000_wuhb_irq_handler: gpio state : 0
01-25 17:19:00.216     0     0 I         : [0:fingerprint@2.1: 7181] wake enabled for irq 449
01-25 17:19:00.216     0     0 I [0:fingerprint@2.1: 7181] fps_qbt2000_enable_wuhb: Finger leave event already occured. 1, 0
01-25 17:19:00.216     0     0 I [0:fingerprint@2.1: 7181] fps_qbt2000_ioctl: DISABLE_SPI_CLOCK
01-25 17:19:00.216     0     0 I [0:fingerprint@2.1: 7181] fps_qbt2000_read: Firmware event 2 at minor no 0 read at time 36350927412 uS, mutex_unlock
01-25 17:19:00.216     0     0 I [0:    kworker/0:2:32468] fps_qbt2000_gpio_report_event: state: Finger Leave
01-25 17:19:00.313     0     0 I         : [1: kworker/u16:20:  385] [FG] 0080h,ff9bh,7f80h,ff01h,1900h,01d8h,21f2h,4bafh,1619h,bd02h,(...),2910h,be68h,27d9h,

Has anyone ever had a similar problem? Or an idea how I can solve the problem?

Other possibly helpful information:

  • Samsung Galaxy Note 10+
  • Android: 11
  • iodéOS: 2.2
  • iodéOS-build: “iodeos_d2s-userdebug 11 RQ3A.211001.001 eng.vince.20211108.174359 dev-keys”

Best regards!

I have no d2s to test, but on other devices of the same series touching the sensor to begin enrollment must be very brief. It should be the same for d2s.

1 Like

That helped, thanks! Would be great if this info would show up in the menu :slight_smile: