[Galaxy Note 10+] Fingerprint sensor problems

Hey there,

I recently bought a refurbished Samsung Galaxy Note 10+ with preinstalled iodéOS.

Even after several attempts, no fingerprint can be configured. I get the error message “Enrollment was not completed - Fingerprint enrollment did not work. Try again or use a different finger”.
It doesn’t work with other fingers either.

Via logcat I could only see the following in the logs:

01-25 17:18:59.978     0     0 I         : [0:fingerprint@2.1: 7181]  ib_set_booster qos_values[6] : 1
01-25 17:18:59.988     0     0 I [0:fingerprint@2.1: 7181] fps_qbt2000_ioctl: ENABLE_SPI_CLOCK
01-25 17:18:59.992     0     0 W         : [4:          tzlog: 1842] SW> FINGERPRINT commandId : 13
01-25 17:18:59.992     0     0 W         : [4:          tzlog: 1842] SW> Trustlet Fingerprint::Returning 0
01-25 17:18:59.993     0     0 W         : [3:          tzlog: 1842] SW> FINGERPRINT commandId : 12
01-25 17:18:59.993     0     0 W         : [3:          tzlog: 1842] SW> do_extra_control opcode : 75
01-25 17:18:59.995     0     0 W         : [5:          tzlog: 1842] SW> Trustlet Fingerprint::Returning 0
(...)
01-25 17:18:59.996     0     0 W         : [5:          tzlog: 1842] SW> FINGERPRINT commandId : 2
(...)
01-25 17:19:00.005     0     0 W         : [4:          tzlog: 1842] SW> Trustlet Fingerprint::Returning 0
01-25 17:19:00.006  6414  6414 D KeyguardClockSwitch: Updating clock: 17:19
01-25 17:19:00.017     0     0 W         : [4:          tzlog: 1842] SW> FINGERPRINT commandId : 3
(...)
01-25 17:19:00.036  6176  6682 I ActivityTaskManager: START u0 {cmp=com.android.settings/.biometrics.fingerprint.FingerprintEnrollFindSensor (has extras)} from uid 1000
01-25 17:19:00.036     0     0 I         : [4:  kworker/u16:6: 7086] samsung-abox 18c50000.abox: pm qos aud: 394000kHz
01-25 17:19:00.036     0     0 I         : [4:  kworker/u16:6: 7086] applying qos(22, 394000kHz): 394000kHz
01-25 17:19:00.038     0     0 I         : I[2:      swapper/2:    0] samsung-abox 18c50000.abox: abox_qos_request_aud(0xb00e, 1180000)
01-25 17:19:00.039     0     0 I         : [3:  kworker/u16:6: 7086] samsung-abox 18c50000.abox: pm qos aud: 1180000kHz
01-25 17:19:00.039     0     0 I         : [3:  kworker/u16:6: 7086] applying qos(22, 1180000kHz): 1180000kHz
01-25 17:19:00.040     0     0 I         : [7:         writer:30812] cs35l41 14-0040: cs35l41_main_amp_event PMU
01-25 17:19:00.043  6176  6682 W ActivityTaskManager: Tried to set launchTime (0) < mLastActivityLaunchTime (36345060)
01-25 17:19:00.045     0     0 I         : [4:         writer:30812] cs35l41 14-0041: cs35l41_main_amp_event PMU
01-25 17:19:00.045     0     0 I         : [7:         writer:30812] cs35l41 14-0041: cs35l41_pcm_mute mute=0
01-25 17:19:00.046     0     0 I         : [5:         writer:30812] cs35l41 14-0041: cs35l41_pcm_mute: Unmuted
01-25 17:19:00.046     0     0 I         : [5:         writer:30812] cs35l41 14-0041: PWR_CTRL1 = 0x1
01-25 17:19:00.046     0     0 I         : [5:         writer:30812] cs35l41 14-0041: PWR_CTRL2 = 0x3721
01-25 17:19:00.046     0     0 I         : [5:         writer:30812] cs35l41 14-0041: DIG_VOL_CTRL = 0x8001
01-25 17:19:00.046     0     0 I         : [5:         writer:30812] cs35l41 14-0041: GAIN_CTRL = 0x253
01-25 17:19:00.046     0     0 I         : [5:         writer:30812] cs35l41 14-0040: cs35l41_pcm_mute mute=0
01-25 17:19:00.047     0     0 I         : [5:         writer:30812] cs35l41 14-0040: cs35l41_pcm_mute: Unmuted
01-25 17:19:00.047     0     0 I         : [5:         writer:30812] cs35l41 14-0040: PWR_CTRL1 = 0x1
01-25 17:19:00.047     0     0 I         : [5:         writer:30812] cs35l41 14-0040: PWR_CTRL2 = 0x3721
01-25 17:19:00.047     0     0 I         : [5:         writer:30812] cs35l41 14-0040: DIG_VOL_CTRL = 0x8001
01-25 17:19:00.047     0     0 I         : [5:         writer:30812] cs35l41 14-0040: GAIN_CTRL = 0x253
01-25 17:19:00.047     0     0 I         : [5:         writer:30812] d-madera sound: RDMA1-0: 0x2: prepare
01-25 17:19:00.048     0     0 I         : [5:         writer:30812] samsung-abox-if 18c50510.abox-uaif: abox_if_hw_params_fixup: UAIF1: 32 bit, 4 channel, 48000Hz
01-25 17:19:00.048     0     0 I         : [5:         writer:30812] samsung-abox 18c50000.abox: find_config(ABOX SPUS ASRC1): ABOX SIFS0: 32 bit, 4 channel, 48000Hz
01-25 17:19:00.048     0     0 I         : [5:         writer:30812] samsung-abox 18c50000.abox: asrc_config(3, 0, 1, 48000Hz, 1, 48000Hz, 32bit, 0)
01-25 17:19:00.048     0     0 I         : [5:         writer:30812] samsung-abox 18c50000.abox: turn ABOX SPUS ASRC1 on
01-25 17:19:00.049     0     0 I         : [7:         writer:30812] samsung-abox-if 18c50510.abox-uaif: abox_uaif_trigger[P](1)
01-25 17:19:00.049     0     0 I         : [7:         writer:30812] samsung-abox-rdma 18c51100.abox-rdma: abox_rdma_trigger[1](1)
(...)
01-25 17:19:00.073  6071  7181 I chatty  : uid=1000(system) fingerprint@2.1 expire 27 lines
01-25 17:19:00.082  6071  6071 I chatty  : uid=1000(system) fingerprint@2.1 expire 3 lines
(...)
01-25 17:19:00.116  6176  6243 I ActivityTaskManager: Displayed com.android.settings/.biometrics.fingerprint.FingerprintEnrollFindSensor: +78ms
(...)
01-25 17:19:00.216     0     0 I [0:fingerprint@2.1: 7181] fps_qbt2000_ioctl: ENABLE_WUHB
01-25 17:19:00.216     0     0 I I[0:fingerprint@2.1: 7181] fps_qbt2000_wuhb_irq_handler: gpio state : 0
01-25 17:19:00.216     0     0 I I[0:fingerprint@2.1: 7181] fps_qbt2000_wuhb_irq_handler: gpio state : 0
01-25 17:19:00.216     0     0 I         : [0:fingerprint@2.1: 7181] wake enabled for irq 449
01-25 17:19:00.216     0     0 I [0:fingerprint@2.1: 7181] fps_qbt2000_enable_wuhb: Finger leave event already occured. 1, 0
01-25 17:19:00.216     0     0 I [0:fingerprint@2.1: 7181] fps_qbt2000_ioctl: DISABLE_SPI_CLOCK
01-25 17:19:00.216     0     0 I [0:fingerprint@2.1: 7181] fps_qbt2000_read: Firmware event 2 at minor no 0 read at time 36350927412 uS, mutex_unlock
01-25 17:19:00.216     0     0 I [0:    kworker/0:2:32468] fps_qbt2000_gpio_report_event: state: Finger Leave
01-25 17:19:00.313     0     0 I         : [1: kworker/u16:20:  385] [FG] 0080h,ff9bh,7f80h,ff01h,1900h,01d8h,21f2h,4bafh,1619h,bd02h,(...),2910h,be68h,27d9h,

Has anyone ever had a similar problem? Or an idea how I can solve the problem?

Other possibly helpful information:

  • Samsung Galaxy Note 10+
  • Android: 11
  • iodéOS: 2.2
  • iodéOS-build: “iodeos_d2s-userdebug 11 RQ3A.211001.001 eng.vince.20211108.174359 dev-keys”

Best regards!

I have no d2s to test, but on other devices of the same series touching the sensor to begin enrollment must be very brief. It should be the same for d2s.

That helped, thanks! Would be great if this info would show up in the menu :slight_smile: