# Work Profile (Shelter) causes soft-reboot **URL:** \ **Category:** System and Apps\ **Tags:** SamsungNote9\ **Created:** [19 April 2023 11:23 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438 "2023-04-19T11:23:09Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![spedometer](https://community.iode.tech/letter_avatar_proxy/v4/letter/s/35a633/32.png) [@spedometer](https://community.iode.tech/u/spedometer)\ **Post date:** [19 April 2023 11:23 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/1 "2023-04-19T11:23:09Z")
When I try to setup a sandboxing app (eg Shelter, Insular etc) it causes the phone to soft-reboot, then when I try to set it up again, it says the setup failed due to existing Work Profile or a heavily modified system. Then when I check the account, it shows the same app already having a Work Profile: (notice it doesn’t show two profilesl categories on top like it would normally) ![Screenshot_20230419-114922_Settings](https://community.iode.tech/uploads/default/original/1X/8ff87d88c6e577ae8366a2be7153f471184c195e.png) And when I remove it and set it up again, same thing happens. I tried to tweak settings and give admin permissions and so on, but nothing worked. However, I managed to somehow make it work by using Test DPC, which successfully created a work profile, so I removed it and immediately used Shelter which was also successfully setup. It worked fine for couple of days – I even froze Work Profile apps couple of times and tried different features – then suddenly when I froze it again today and reactivated it, the phone started soft-rebooting in a loop. I had 2 seconds only to freeze the apps again from the bar options to stop it. So I was back to square one but worse. I then realised I’ve been using iodeos 3.5 (iirc) and there was already a new update 4.1 – I have been using iodeos for a little over a week. So I thought installing it will solve the issue, but it didn’t. Then I reset my phone from recovery hoping that’d fix it also, but same problem of soft-reboot. I could use the same trick probably but it’s an unstable solution and I’d be required to remove the Work Profile, thereby deleting all data in it, since I can’t open the Shelter app when it’s frozen. I hope someone can help me, as this ROM is my only option for privacy as a Samsung Note9 user, and I really like it so far – thanks to the devs. [UPDATE] Funnily, I tried to setup TestDPC again and it caused the phone to soft-reboot… I guess this trick is off the table. [2.UPDATE] I flashed latest recovery.img and through it installed the latest OS update again, but it didn’t fix it. I also tried to manually set up Insular with adb tools and Mainland but it resulted in weird settings – it was impractical. I guess I’ll just use the browser and foss front-ends instead. ---
**Author:** ![AlphaElwedritsch](https://community.iode.tech/user_avatar/community.iode.tech/alphaelwedritsch/32/496_2.png) [@AlphaElwedritsch](https://community.iode.tech/u/AlphaElwedritsch)\ **Post date:** [19 April 2023 13:44 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/2 "2023-04-19T13:44:35Z")
it cannot be a general issue with iodéOS because i use shelter on a pix5, 6 and mi10lite **without** issues on iodéOS 3.5 and 4.x Never had any problems Maybe insular could be an alternative: > **[Frequently Asked Questions](https://secure-system.gitlab.io/Insular/faq.html)** > > Isolate your big brother ---
**Author:** ![spedometer](https://community.iode.tech/letter_avatar_proxy/v4/letter/s/35a633/32.png) [@spedometer](https://community.iode.tech/u/spedometer)\ **Post date:** [19 April 2023 19:20 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/3 "2023-04-19T19:20:36Z")
I’ve tried Insular as well, and same issue. ---
**Author:** ![spedometer](https://community.iode.tech/letter_avatar_proxy/v4/letter/s/35a633/32.png) [@spedometer](https://community.iode.tech/u/spedometer)\ **Post date:** [19 April 2023 20:04 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/4 "2023-04-19T20:04:22Z")
[UPDATE] Funnily, I tried to setup TestDPC again and it caused the phone to soft-reboot… I guess this trick is off the table. ---
**Author:** ![spedometer](https://community.iode.tech/letter_avatar_proxy/v4/letter/s/35a633/32.png) [@spedometer](https://community.iode.tech/u/spedometer)\ **Post date:** [20 April 2023 08:18 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/5 "2023-04-20T08:18:17Z")
[2.UPDATE] I flashed latest recovery.img and through it installed the latest OS update again, but it didn’t fix it. I also tried to manually set up Insular with adb tools and Mainland but it resulted in weird settings – it was impractical. I guess I’ll just use the browser and foss front-ends instead. ---
**Author:** ![vince31fr](https://community.iode.tech/user_avatar/community.iode.tech/vince31fr/32/13_2.png) [@vince31fr](https://community.iode.tech/u/vince31fr)\ **Post date:** [20 April 2023 15:29 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/6 "2023-04-20T15:29:58Z")
Effectively there’s an issue here that seems specific to Samsung 9 series, even on the latest beta which uses the LineageOS device tree. From the logs it is related to screen locking. As a temporary workaround you can disable screen locking, configure Shelter, then reenable screen locking. ---
**Author:** ![spedometer](https://community.iode.tech/letter_avatar_proxy/v4/letter/s/35a633/32.png) [@spedometer](https://community.iode.tech/u/spedometer)\ **Post date:** [20 April 2023 19:36 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/7 "2023-04-20T19:36:27Z")
Wow, it worked! Now that I think about it, I may have removed my lockscreen last time it worked, since I was tinkering with work profile locker, but instead I attributed the solution to TestDPC which coincidentally worked. Thank you, so much, Vince! ---
**Author:** ![soma](https://community.iode.tech/letter_avatar_proxy/v4/letter/s/aca169/32.png) [@soma](https://community.iode.tech/u/soma)\ **Post date:** [29 December 2023 18:40 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/8 "2023-12-29T18:40:27Z")
Hello, at the moment I’m also stuck in this soft reboot (1-2 seconds), while accidentally activating the work profile. Is there any chance to get out of this loop without losing data? ---
**Author:** ![Electroniclime](https://community.iode.tech/letter_avatar_proxy/v4/letter/e/e274bd/32.png) [@Electroniclime](https://community.iode.tech/u/Electroniclime)\ **Post date:** [5 September 2024 14:39 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/9 "2024-09-05T14:39:16Z")
Hello, I have installed iodé for the first time on my Samsung Note 9 and I am experiencing issues when setting up the Work Profile. I already had pattern and fingerprint locks enabled. I wanted to install Shelter from F-Droid but got a “Setup failed” screen. After uninstalling Shelter, oddly some apps kept showing as installed in the Work Profile (they have the little suitcase on the right of the icon but won´t open. Shelter itself showed as available as a Work Profile app, but Work Profile was never available). I disabled the screen locks but wasn´t able to install Shelter (the same Setup failed screen) so I did a Hard Reset and restored the phone to “iodé factory settings”. I was able to install Shelter and a second Whatsapp account in the Work Profile but as soon as I finished setting up some fingerprints and patterns the phone kept doing soft reboot every few seconds. It doesn´t unlock with the fingerprint and I don´t have enough time to unlock it with the pattern and disable the locks. So the only solution I see is to do another hard reset. I was using LineageOS for MicroG and would like to try iodé but I need the work profile to install a 2nd Whatsapp account. I also want to set up some security locks. Does anybody know a solution or workaround for this issue? [![](https://community.iode.tech/uploads/default/original/2X/5/56ea3cca0f22cd1711e3e07457c6a669c7777fd0.jpeg)](https://postimg.cc/B84wQSC2) ---
**Author:** ![Electroniclime](https://community.iode.tech/letter_avatar_proxy/v4/letter/e/e274bd/32.png) [@Electroniclime](https://community.iode.tech/u/Electroniclime)\ **Post date:** [5 September 2024 14:41 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/10 "2024-09-05T14:41:48Z")
This is how the app screen showed after uninstalling Shelter [![](https://community.iode.tech/uploads/default/original/2X/3/376bcb3fc03c85429ae6755af0225813f81634ee.jpeg)](https://postimg.cc/zL72ysd6) ---
**Author:** ![Electroniclime](https://community.iode.tech/letter_avatar_proxy/v4/letter/e/e274bd/32.png) [@Electroniclime](https://community.iode.tech/u/Electroniclime)\ **Post date:** [6 September 2024 10:36 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/11 "2024-09-06T10:36:45Z")
I have tried Insular with the same results. On one occasion I was able to install Insular and set up a pin, then a pattern and a fingerprint and was able to lock and unlock it with all of them. It worked well until I restarted the device. It started doing soft reboots as soon as I unlocked the device. It happens with the pin alone, it doesn’t allow any security. ---
**Author:** ![Electroniclime](https://community.iode.tech/letter_avatar_proxy/v4/letter/e/e274bd/32.png) [@Electroniclime](https://community.iode.tech/u/Electroniclime)\ **Post date:** [21 May 2025 14:24 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/12 "2025-05-21T14:24:13Z")
Hi there, I just wanted to update the thread saying that I set up the work profile with Island on another Note 9 with no issues. The only difference between them that I know is that the first one, where I had the soft reboot loop issue, was a 512GB and the second one the128GB model. Both are Dual SIM phones (Exynos) SM-N960F. ---
**Author:** ![volker01](https://community.iode.tech/letter_avatar_proxy/v4/letter/v/a698b9/32.png) [@volker01](https://community.iode.tech/u/volker01)\ **Post date:** [25 May 2025 19:04 UTC](https://community.iode.tech/t/work-profile-shelter-causes-soft-reboot/1438/13 "2025-05-25T19:04:36Z")
S10e: I had the same problem with shelter “Setup not successful” (But no boot-loop) After removing the work profil and reinstall shelter, the installation was successful. (I have not locked the shelter app itself with pin)