It may effectively be a firmware problem. Here is an up-to-date site where samsung firmwares for the 10 series can be found, with installation instructions. This can be done without affecting the system / loosing data.
It may effectively be a firmware problem. Here is an up-to-date site where samsung firmwares for the 10 series can be found, with installation instructions. This can be done without affecting the system / loosing data.