# Help! I can't get the eSIM to work using the provider's app **URL:** \ **Category:** System and Apps\ **Tags:** Fairphone5\ **Created:** [16 March 2026 10:17 UTC](https://community.iode.tech/t/help-i-cant-get-the-esim-to-work-using-the-providers-app/7877 "2026-03-16T10:17:05Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![DiTA](https://community.iode.tech/letter_avatar_proxy/v4/letter/d/e0b2c6/32.png) [@DiTA](https://community.iode.tech/u/DiTA)\ **Post date:** [16 March 2026 12:17 UTC](https://community.iode.tech/t/help-i-cant-get-the-esim-to-work-using-the-providers-app/7877/2 "2026-03-16T12:17:20Z")
I checked logcat – the issue appears to be the same as this issue reported a while ago in Graphene OS ([eSIM activation fails from multiple carrier apps · Issue #3794 · GrapheneOS/os-issue-tracker · GitHub](https://github.com/GrapheneOS/os-issue-tracker/issues/3794)): the app waits for a confirmation popup from OpenEUICC, which is not allowed to be triggered by the esim-carrier app, and thus never appears on screen. ```auto 03-16 12:54:07.252 1438 12211 D CoreBackPreview: Window{3f6a8a9 u0 nl.simyo.mijnsimyo/nl.simyo.mijnsimyo.flutter.view.FlutterFullScreenActivity}: Setting back callback OnBackInvokedCallbackInfo{mCallback=android.window.IOnBackInvokedCallback$Stub$Proxy@f4f3678, mPriority=0, mIsAnimationCallback=true, mOverrideBehavior=0} 03-16 12:54:08.322 14293 14293 D FLUTTER ESIM DEBUG: DOWNLOADING SUBSCRIPTION... 03-16 12:54:08.323 14293 14293 D FLUTTER ESIM DEBUG: SWITCH AFTER DOWNLOAD true 03-16 12:54:08.326 14293 14293 D FLUTTER ESIM DEBUG: DOWNLOADING SUBSCRIPTION...ANDROID 12 CHECK 03-16 12:54:08.326 14293 14293 D FLUTTER ESIM DEBUG: new version 03-16 12:54:08.327 14293 14293 D FLUTTER ESIM DEBUG: DOWNLOADING SUBSCRIPTION...STARTING REQUEST 03-16 12:54:08.333 2729 3108 I EuiccController: isCompatChangeEnabled changeId: 224562872 changeEnabled: true 03-16 12:54:08.337 2729 3108 D EuiccController: Multiple enabled profiles is not supported, return default port index 03-16 12:54:08.337 2729 3108 D EuiccController: downloadSubscription cardId: 0 switchAfterDownload: true portIndex: 0 forceDeactivateSim: false callingPackage: nl.simyo.mijnsimyo isConsentNeededToResolvePortIndex: false shouldResolvePortIndex:true callerHasAdminPrivileges:false 03-16 12:54:08.338 2729 3108 I EuiccController: Caller can't manage subscription on target SIM or User consent is required for resolving port index. Ask user's consent first 03-16 12:54:08.356 14293 14293 D FLUTTER ESIM DEBUG: ON RECEIVE 03-16 12:54:08.356 14293 14293 D : action=download_subscription, resultCode=1, resultData=null, detailedCode=0. 03-16 12:54:08.356 14293 14293 D FLUTTER ESIM DEBUG: RESOLVABLE ERROR 03-16 12:54:08.358 14293 14293 D FLUTTER ESIM DEBUG: resolving error 03-16 12:54:08.364 1438 14281 V WindowManager: DesktopModeLaunchParamsModifier: phase= 0 task=null activity=null desktop mode is not enabled, skipping 03-16 12:54:08.364 1438 14281 V WindowManager: TaskLaunchParamsModifier:phase=0 task=null activity=null display-area-from-source=DefaultTaskDisplayArea@106089900 display-id=0 task-display-area-windowing-mode=1 suggested-display-area=DefaultTaskDisplayArea@106089900 03-16 12:54:08.369 1438 14281 V WindowManager: DesktopModeLaunchParamsModifier: phase= 0 task=null activity=ActivityRecord{200585660 u0 com.android.phone/.euicc.EuiccResolutionUiDispatcherActivity desktop mode is not enabled, skipping 03-16 12:54:08.369 1438 14281 V WindowManager: TaskLaunchParamsModifier:phase=0 task=null activity=ActivityRecord{200585660 u0 com.android.phone/.euicc.EuiccResolutionUiDispatcherActivity t-1} display-area-from-source=DefaultTaskDisplayArea@106089900 display-id=0 task-display-area-windowing-mode=1 suggested-display-area=DefaultTaskDisplayArea@106089900 03-16 12:54:08.370 1438 14281 V WindowManager: DesktopModeLaunchParamsModifier: phase= 3 task=Task{d9186aa #854 type=standard A=10231:nl.simyo.mijnsimyo} activity=ActivityRecord{200585660 u0 com.android.phone/.euicc.EuiccResolutionUiDispatcherActivity t-1} desktop mode is not enabled, skipping 03-16 12:54:08.371 1438 14281 V WindowManager: TaskLaunchParamsModifier:phase=3 task=Task{d9186aa #854 type=standard A=10231:nl.simyo.mijnsimyo} activity=ActivityRecord{200585660 u0 com.android.phone/.euicc.EuiccResolutionUiDispatcherActivity t-1} display-area-from-source=DefaultTaskDisplayArea@106089900 display-id=0 task-display-area-windowing-mode=1 suggested-display-area=DefaultTaskDisplayArea@106089900 inherit-from-source=fullscreen non-freeform-task-display-area display-area=DefaultTaskDisplayArea@106089900 default-portrait freeform-size-mismatch=Rect(314, 763 - 910, 1987) 03-16 12:54:08.372 1438 14281 V WindowManager: DesktopModeLaunchParamsModifier: phase= 3 task=Task{d9186aa #854 type=standard A=10231:nl.simyo.mijnsimyo} activity=ActivityRecord{200585660 u0 com.android.phone/.euicc.EuiccResolutionUiDispatcherActivity t-1} desktop mode is not enabled, skipping 03-16 12:54:08.373 1438 14281 V WindowManager: TaskLaunchParamsModifier:phase=3 task=Task{d9186aa #854 type=standard A=10231:nl.simyo.mijnsimyo} activity=ActivityRecord{200585660 u0 com.android.phone/.euicc.EuiccResolutionUiDispatcherActivity t-1} display-area-from-source=DefaultTaskDisplayArea@106089900 display-id=0 task-display-area-windowing-mode=1 suggested-display-area=DefaultTaskDisplayArea@106089900 inherit-from-source=fullscreen non-freeform-task-display-area display-area=DefaultTaskDisplayArea@106089900 default-portrait freeform-size-mismatch=Rect(314, 763 - 910, 1987) ``` Reading this GrapheneOS issue, I believe this is an configuration issue in iodeOS, not in OpenEUICC (?). Can you fix this? Here is the patch that worked for GrapheneOS a while ago: > > > Don't block visibility between EuiccGoogle and third-party apps, since some thir…d-party carrier apps need to interact with EuiccGoogle for eSIM activation. > > Closes https://github.com/GrapheneOS/os-issue-tracker/issues/3794 --- _[View the full topic](https://community.iode.tech/t/help-i-cant-get-the-esim-to-work-using-the-providers-app/7877)._