# Grade A is not acceptable incredible

**URL:** <https://community.iode.tech/t/grade-a-is-not-acceptable-incredible/1444>\
**Category:** General Discussion\
**Tags:** XiaomiMi10T\
**Created:** [20 April 2023 14:23 UTC](https://community.iode.tech/t/grade-a-is-not-acceptable-incredible/1444 "2023-04-20T14:23:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Serge](https://community.iode.tech/letter_avatar_proxy/v4/letter/s/5f8ce5/32.png) [@Serge](https://community.iode.tech/u/Serge)\
**Post date:** [20 April 2023 14:23 UTC](https://community.iode.tech/t/grade-a-is-not-acceptable-incredible/1444/1 "2023-04-20T14:23:15Z")

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Hi, I’ve placed an order on 15 of April 2023 for one Xiaomi Mi 10T esthetic grade A for 424,60 € shipment included.  
I received it today and what a disappointing it’s scratched everywhere all around on the edges, i never seen a phone in this state, it’s grade A so what should be grade B ?  
I can’t understand that this company dare to send a phone like this to his client, apparently they don’t mind, they do not have any respect for them.

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**Author:** ![Antoine](https://community.iode.tech/user_avatar/community.iode.tech/antoine/32/7_2.png) [@Antoine](https://community.iode.tech/u/Antoine)\
**Post date:** [20 April 2023 15:56 UTC](https://community.iode.tech/t/grade-a-is-not-acceptable-incredible/1444/2 "2023-04-20T15:56:47Z")

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Hi Serge,

Sorry to hear that. To recall, here are the difference between grade A and B:  
A: Device in good shape. It presents micro scratches on the case or the screen, which are invisible when it is ON.  
B: Smartphone with more pronounced scratches. They have no incidence on the use of the phone.

It seems from what you say that you received a grade B instead of A, or maybe a grade A with pronounced scratches and a perfect screen. In any case you can write to support@iode.tech and we will take in charge the phone for a refund or an exchange.

Regards,

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**Author:** ![Serge](https://community.iode.tech/letter_avatar_proxy/v4/letter/s/5f8ce5/32.png) [@Serge](https://community.iode.tech/u/Serge)\
**Post date:** [21 April 2023 06:26 UTC](https://community.iode.tech/t/grade-a-is-not-acceptable-incredible/1444/3 "2023-04-21T06:26:45Z")

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Hi Antoine,

Thanks for your reply, I’ve sent photos to support@iode.tech.

Have a nice day,

Serge,

 ![image0](https://community.iode.tech/uploads/default/original/1X/a067bbc5af1216a5a43f9d1a26c430c658ddc90b.jpeg)