# Boursobank and france identité not working on iodé 6.8

**URL:** <https://community.iode.tech/t/boursobank-and-france-identite-not-working-on-iode-6-8/7052>\
**Category:** System and Apps\
**Tags:** Pixel7\
**Created:** [10 October 2025 04:37 UTC](https://community.iode.tech/t/boursobank-and-france-identite-not-working-on-iode-6-8/7052 "2025-10-10T04:37:09Z")\
**Posts on this page:** 1\
**Showing post:** 28

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**Author:** ![CharlesAttend](https://community.iode.tech/user_avatar/community.iode.tech/charlesattend/32/2761_2.png) [@CharlesAttend](https://community.iode.tech/u/CharlesAttend)\
**Post date:** [26 June 2026 09:55 UTC](https://community.iode.tech/t/boursobank-and-france-identite-not-working-on-iode-6-8/7052/28 "2026-06-26T09:55:02Z")

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Calling Boursobank and asking them to **“retirer mon appareil de confiance”** lets you validate transfers and 3D Secure payments using an SMS and email code instead !

It took less than 10 minutes in my case.

[Here](https://clients.boursobank.com/contact/nous-contacter/0) is a direct link to request a callback from them, which also avoids having to go through the chatbot.

Just be aware that logging back into the app (after the Face ID and identity verification) automatically re-enables the trusted device and disables the SMS/email authentication again.

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_[View the full topic](https://community.iode.tech/t/boursobank-and-france-identite-not-working-on-iode-6-8/7052)._